Computer certification programs are setting the standards for the information technology (IT) industry worldwide. Although most careers in the IT and communications fields are lucrative and lead to rapid advancement, you can move ahead even more rapidly if you have been certified. In fact, you often can earn a salary increase of 20% or more once you become certified. Nowadays, having a degree in computer science just isn't enough. Companies are demanding that their IT professionals be certified as a way to measure their skills as well as to guarantee that they can perform their jobs successfully. In short, certification will help a computer professional get a good job and stay competitive in what is now a highly demanding IT environment.

This training would be beneficial for individuals looking for IT job positions such as: PC Technician, Field Support Technician, PC Technician Level-3, Field Service Engineer, Senior Computer Technician, Senior Field Service Engineer, Network Technician, Server Administrator, Senior Network Technician or a IT Manager.

ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL has recently undergone a major and important refresh project. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

This course is for information technology managers and support personnel. They seek to improve and streamline the processes used to support the deployment of information technology within a business organization, and individuals preparing for the ITIL V3 Foundation exam.

Exam BH0-006: IT Service Management Foundation Certificate.

  • ITIL and the Service Lifecycle
  • Service Strategy Fundamentals
  • Service Strategy Processes
  • Service Design Fundamentals
  • Service Design Processes
  • Service Transition Processes and Principles
  • Service Operation Principles and Functions
  • Service Operation Processes
  • Continual Service Improvement Fundamentals

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