Microsoft Certified Desktop Support Technician (MCDST) Certification

Computer certification programs are setting the standards for the information technology (IT) industry worldwide. Although most careers in the IT and communications fields are lucrative and lead to rapid advancement, you can move ahead even more rapidly if you have been certified. In fact, you often can earn a salary increase of 20% or more once you become certified. Nowadays, having a degree in computer science just isn't enough. Companies are demanding that their IT professionals be certified as a way to measure their skills as well as to guarantee that they can perform their jobs successfully. In short, certification will help a computer professional get a good job and stay competitive in what is now a highly demanding IT environment.

This training would be beneficial for individuals looking for IT job positions such as: PC Technician, Field Support Technician, PC Technician Level-3, Field Service Technician Level-3, Senior Help Desk Technician, Senior Computer Technician, Senior Field Service Engineer, Help Desk Support Manager, Network Support Specialist, Server Administrator, Windows Administrator, Senior Network Engineer, Windows System Engineer, Network Security Specialist, Network Security Administrator or a Senior Security Technician.

The Microsoft Certified Desktop Support Technician (MCDST) certification helps you start your IT career by ensuring that you have the skills you need to successfully troubleshoot desktop environments that run on the Windows operating system.

MCDST candidates are required to pass two core exams. Elective exams are not required.

Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

This course provides students with the knowledge to:

  • Perform and troubleshoot installation or upgrade
  • Configure and troubleshoot hardware—such as print, display, and I/O devices
  • Manage access to files, folders, and add-on software
  • Configure the desktop and user environment
  • Apply security and privacy settings, and local policy
  • Resolve network connectivity issues—both local and remote
  • Optimize system performance

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

This course provides students with the knowledge to:

  • Configure, customize, and support Microsoft Office applications, including Microsoft Office Outlook
  • Configure and support Microsoft Internet Explorer, including Pop-up Blocker and other new features
  • Troubleshoot usability, customization, and connectivity issues
  • Manage application security permissions and settings
  • Set up and troubleshoot Windows Firewall and monitor antivirus software

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